Industry news

 

    Unified communications 'increasingly popular in business'

    Mon 17-Nov-2008

    Despite email remaining the most popular communications tool for businesses, unified communications and tools such as instant messaging, blogs, wikis and social networking are increasing in popularity, it has been claimed.

    Mark Levitt, programme vice president of collaboration and enterprise 2.0 strategies at IT industry at IDC, said telecommunications should be simplified and business relationships and workforce productivity addressed to meet the growing demand for mobile workers and telecommuting.

    "Integrated collaboration environments … that combine email, instant messaging and Web 2.0 touch points are well positioned to address the demand for these newer forms of communication," he added.

    Kent Erickson, senior vice president and general manager of Novell Workgroup Solutions, added that unified communication is becoming the cornerstone of most firms' business operations.

    Earlier this month, IT consultancy Gartner claimed unified communications, including web conferencing applications, are likely to generate $2 billion (£1.23 billion) by the end of this year.
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